1. Service Nature

Smart Digital Seva Kendra provides digital service facilitation and assistance services such as online form filling, application support, documentation help, and other digital services.

All services offered on this website are intangible and non-physical in nature and are initiated immediately after payment or service request.

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2. No Refund Policy

Once a payment is made for any service, it is considered final and non-refundable. Refunds will not be provided after service initiation, submission, or processing.

Users are advised to carefully review service details and confirm requirements before making any payment.

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3. Cancellation Policy

Service cancellation requests may be considered only if the service has not yet been initiated.

If work has already started, cancellation and refund requests will not be entertained. The decision of Smart Digital Seva Kendra in this matter shall be final.

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4. Failed or Duplicate Payments

In case of a failed transaction where the amount is debited but service is not initiated, the amount will be refunded by the payment gateway automatically as per their policy within the stipulated time.

For duplicate payments made for the same service, users may contact us with payment details for verification.

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5. Payment Gateway

All payments on this website are processed through secure third-party payment gateways such as Razorpay.

We do not store any card, UPI, or banking details. Payment processing is handled directly by the gateway in compliance with PCI-DSS security standards.

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6. Service Delays

In rare cases, service delivery may be delayed due to technical issues, government portal downtime, incomplete information, or unforeseen circumstances.

Such delays do not qualify for refunds.

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7. Legal Disclaimer

Smart Digital Seva Kendra is an independent digital service facilitation center and is not a government office.

Payments collected are strictly for service facilitation charges and not on behalf of any government department.

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8. Policy Updates

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

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9. Contact Us

If you have any questions regarding this policy, please contact us:

Smart Digital Seva Kendra
📧 Email: support@lightskyblue-wildcat-416695.hostingersite.com
📞 Phone / WhatsApp: +91-9546433178